Rexall
Retail · rexall.ca
14 out of 20 Trust-aware
A pharmacy whose cookie banner has one button, and it says Okay.
How many clicks to find the privacy policy from the homepage?
One click, from the footer. Opens as a web page with a clearly marked effective date.
Is there a meaningful choice about cookies and tracking before data is collected?
One button, and it is not a choice. “We use cookies to ensure you get the best experience on our website. Learn more in our Privacy Policy”, followed by a single “Okay”. There is no decline, no preferences and no category control. Where the policy does offer an opt-out, it is for geo-location and the route given is your browser settings.
How hard is the policy to read, how much of it is there, and can you get it in one piece?
Grade 13.1 across 3,573 words, in one place. Difficulty 1, length 3, access 4. One of the more readable pharmacy policies, and shorter than Sobeys’ by two thousand words. Measure it yourself.
How many clicks to reach data settings, and can you delete your account yourself?
A named privacy officer. privacyofficer@rexall.ca is published in the policy alongside two toll-free lines. Nothing self-serve exists.
Find the support page. How many clicks, and is there a way to speak to a human?
Two published phone lines. 1-844-382-4021 and 1-877-378-4100 appear in the policy itself, which is more than most brands here manage anywhere.
Overall finding
14 out of 20 Trust-aware
Rexall is a pharmacy, which means the data around it is health data, and its consent banner offers exactly one response: Okay. The rest of the record is reasonable, a readable policy with a named privacy officer and two phone lines, so this is not a company that is hiding. It simply never built the part where you get to say no.
- Scored
- 8 August 2026
- Region
- Canadian site, private window
- Session
- Logged out throughout
Scored from public evidence only. No company can pay to change a score, and paid relationships are disclosed here. Read the independence statement.