Indigo

How many clicks to find the privacy policy from the homepage?

One click, from the footer. “Privacy Policy” opens as a web page carrying LAST UPDATED: May 11, 2026 at the top.

Is there a meaningful choice about cookies and tracking before data is collected?

A preference centre with no banner in front of it, outside Quebec. Nothing appears on a first load, and clearing cookies and reloading does not produce one either. Indigo’s public OneTrust configuration has exactly two rules: a “Quebec Law 25 Audience”, which shows the banner, and a “Global Audience” covering everyone else including the rest of Canada, which does not. The machinery is there for all of it: a “Privacy Preferences” link in the footer opens a consent panel with working Accept and Save controls. It is a real mechanism, clearly labelled, and outside Quebec a visitor is never told it exists. Forty-nine cookies are set on arrival, seven of them belonging to advertising networks.

How hard is the policy to read, how much of it is there, and can you get it in one piece?

Grade 13.8 across 2,916 words, in one place. Difficulty 1, length 4, access 4. One of the shorter policies measured, which is most of why it scores here. Measure it yourself.

How many clicks to reach data settings, and can you delete your account yourself?

An address, and nothing self-serve. privacy@indigo.ca is named in the policy. There is no request form and no deletion route a person can complete themselves without writing to someone and waiting.

Find the support page. How many clicks, and is there a way to speak to a human?

A 24/7 chat, one click from the footer. “Get Help” opens a customer service centre offering chat around the clock. It is the only channel: no phone number and no support address is published anywhere on it.