Dollarama
Retail · dollarama.com
14 out of 20 Trust-aware
A privacy policy that arrives as a PDF two clicks down, behind a banner that offers to store cooking on your device.
How many clicks to find the privacy policy from the homepage?
Two clicks, and it is a PDF. The footer leads to Legal Matters, and Legal Matters offers the privacy policy as a downloadable PDF rather than a web page. Two clicks would otherwise score 3; the PDF caps it there regardless. The file itself is clean and dated 19 February 2025.
Is there a meaningful choice about cookies and tracking before data is collected?
Custom Settings, as a text link. “Accept All Cookies” is a solid green button and “Custom Settings” is an underlined text link beside it, with category control behind it. The banner is also the only one in the index with a typo in the consent language: it offers to store “cooking” on your device.
How hard is the policy to read, how much of it is there, and can you get it in one piece?
Grade 13.9 across 3,977 words, in a single PDF. Difficulty 1, length 3, access 3. Access is 3 rather than 4 because it holds together as one document but arrives as a file. Measure it yourself.
How many clicks to reach data settings, and can you delete your account yourself?
A privacy address in the PDF. privacy@dollarama.com is published, separately from the general client address. There is no request form and no self-serve route.
Find the support page. How many clicks, and is there a way to speak to a human?
A contact page and a published address. client@dollarama.com and an enquiry form, one click from the footer. No phone line is published.
Overall finding
14 out of 20 Trust-aware
Dollarama is the only brand in the retail set whose privacy policy is not a web page. A PDF is not hostile, it is dated and complete and reads no worse than its peers, but it cannot be searched from the page, cannot be linked to a section, and on a phone it is a download rather than something you read. The typo in the consent banner is a small thing that says something larger about how closely anyone has looked at this.
- Scored
- 8 August 2026
- Region
- Canadian site, private window
- Session
- Logged out throughout
Scored from public evidence only. No company can pay to change a score, and paid relationships are disclosed here. Read the independence statement.